Our return policy is designed to ensure your satisfaction. You have 14 days from the date of arrival to return your purchase. The safety seal on the box must be intact, and all 28 sticks must be included in the package.

We exclusively utilize CTK (FedEx) for shipping.

We aim to process your order within 24 hours. However, due to our high order volume, we kindly request your patience, allowing for a processing window of 2-3 business days. You’ll receive a shipping confirmation email with a tracking number so you can follow its journey. We appreciate your understanding.

Yes, at checkout, you have the option to expedite your shipping for faster delivery.

If you haven’t received your order, please contact our customer service team via email for assistance with your delivery.

If you received a defective order, please contact our customer service team via email. We will promptly replace the defective item.

If your order has not been shipped, you can cancel or make changes before the 10 AM PST cutoff time. Once the order has been shipped, it cannot be canceled or modified.

We are located in sunny Los Angeles, California.

Currently, we do not offer returns or exchanges as we prioritize maintaining strict quality and safety standards. Once items leave our warehouse, they cannot be resold. However, if you encounter any issues with your product or have questions, feel free to reach out to our customer support team at healthhelper@firstoliveca.com

Our products are proudly made in America.

No, it is not necessary to take our products with food.

Our products are classified for adults (18 - 50 years) and are not suitable for children.

Please contact us via email.